Terms & Conditions

Welcome to www.onapolo.com. By using this Website you accept and agree to be bound by these Terms and Conditions of Sale (“Terms and Conditions”), the Privacy Statement, any Contract of Sale (see below) and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in the Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These Terms and Conditions govern the sale of goods by us, The Argentine Trading Company Ltd trading as Ona (“Ona”), to you, the customer, by telephone, email, and via our website at www.onapolo.com and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Please print a copy of these Terms and Conditions for future reference.

The Contract Between Us (the Contract of Sale)

Your orders are an offer to purchase goods from us. We will confirm receipt and acceptance of your order by sending you an email summarising the details of your order – this is the point at which we accept your order and the contract is formed (subject to these Terms and Conditions). Such contract is described as the “Contract of Sale” in these Terms and Conditions. If we cannot accept your order, we will notify you.

By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this Website conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the Website are quoted as accurately as possible, but please note that all images are for illustration purposes only. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.

Prices

Products are displayed with prices in GBP sterling (or USD for orders outside Europe) at the time of your order. Prices may be subject to variation without notice. Delivery charge is an additional cost. For items to be delivered outside the United Kingdom, additional local import duties, taxes and fees may be levied upon delivery. Please refer to the Delivery and Customs Duties sections below.

If there is a pricing error on our Website, we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Promotions and Promotional Codes

If you have a published Ona promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household. Please see the relevant product or offer page for the terms and conditions applicable to the relevant promotion.

Payment

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. We accept payment by Visa, MasterCard, American Express and PayPal, but cannot accept cheques or cash as payments for online or telephone orders. Please do not send us payment information using those mediums.

Our website uses high-level SSL encryption technology. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.onapolo.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.

Ona is PCI compliant, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details. 

Please note that we cannot guarantee the security of data when communicating with Ona via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement.

Cancellations Prior or After Despatch

Once confirmed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact our Customer Services on +44 (0)7976 729094. In the event that orders cannot be stopped or cancelled, subject to these Terms and Conditions, you may return the items to us per your ‘Right to Cancel and Return Purchases’ below.

Right to Cancel and Return Purchases

You have the right to cancel your order made online or over the telephone within a ‘cooling off’ period of 14 days from the day after you receive the goods. Ona, however, has extended this right to 30 days from the date of receipt. This right applies to all items except:

Items worn next to the body including socks and underwear; orpersonalised or bespoke items.

If you wish to cancel your order and return your purchase, please email Customer Services at customerservice@onapolo.com or call on +44 (0) 7976 729094 with the order number quoted on your order confirmation. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. When the goods have been received and checked, a refund for the goods only will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.

Your statutory rights are not affected.

Delivery

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery. The delivery driver may take a photograph of your address if you are not home to receive a delivery.

Delivery to United Kingdom Addresses

For full information of our delivery services and charges, please consult the Delivery Information page on our website. If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected. We make every effort to despatch items on time. 

All deliveries are to an address (which must be correct) not a named individual. If a delivery at that address is not possible, you may be given options to leave the parcel with a neighbour, at a safe place or for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our Distribution Centre and you will be contacted for instructions to where the goods should be delivered. If we are unable to make contact, the returned items will be sent to your address and you will be liable for additional costs. Any additional delivery charges incurred due to errors by you upon ordering may be passed on to you.

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal or courier delays or force majeure (e.g. weather) for which we will not be responsible.

Delivery Outside the United Kingdom

For full information of our delivery services and charges, please consult the Delivery Information page on our website. Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific date delivery is selected.

For international delivery of large orders, please contact our Customer Services on +44 (0) 7976 729094 or by email at customerservice@onapolo.com.

Customs Duties

Items for delivery outside the United Kingdom may be subject to additional local import duties, taxes and fees that you may need to pay in order to receive the goods. These are levied once the items reach the specified destination. You are responsible for import duties, taxes and fees incurred on your purchases.

Customs authorities may request personal information such as a Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. We therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. For items you order, you are considered to be the importer of the products and must comply with all laws and regulations of the country to which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. We cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection

Items Which Are Damaged in Transit, Defective or Incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, or not fit for purpose, we will at your option either exchange or repair these items without charge to you, or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

In such circumstances, please email Customer Services at customerservice@onapolo.com or call on +44 (0)7976 729094 with the details and you will be provided with instructions. It is your responsibility to ensure that the items are adequately packaged for their return to us. Items must be returned in their original packaging and must be complete.

All goods should be returned with a proof of purchase.

In such circumstances, please email Customer Services at

customerservice@onapolo.com or call on +44 (0)7976 729094 with the details and you will be provided with instructions. It is your responsibility to ensure that the items are adequately packaged for their return to us. Items must be returned in their original packaging and must be complete.

All goods should be returned with a proof of purchase.

Events Beyond Our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Limitation of Liability

Save for death or personal injury caused by our negligence Ona accepts no liability and shall not be responsible for any indirect, consequential, special, economic or exemplary losses or damages however they may arise, whether foreseeable or otherwise. Our liability to you under these Terms and Conditions will be limited to 125% of the price charged for the items purchased.

Complaints

If you have a complaint about an order, this Website, or any other matter relating to Ona, please contact our Customer Services Department:

Tel: +44 (0)7976 729094 (national call rates may apply)
Email: customerservice@onapolo.com 

Alterations to this Website and these Terms and Conditions

We reserve the right at any time to make changes to the Website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any provision of the Contract of Sale is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the Contract of Sale and rendered ineffective as far as possible without modifying the remaining provisions of the Contract of Sale, and shall not in any way affect any other circumstances of or the validity or enforcement of the Contract of Sale.

Content & Intellectual Property Rights

Ona owns (or holds the relevant licence to use) the intellectual property rights in this Website, all imagery, descriptions, content and all products and packaging. You are only allowed to use content found on this website as expressly agreed by Ona. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

Your Account

You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure that the details you provide to us upon registration are correct, complete and up to date and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the ‘Your Account’ area of the Website. 

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

Privacy & Cookie Policy

Full details of the information that we collect about you, and how and why we use it are set out in our Privacy Statement.

Waiver

If you breach these Terms and Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms and Conditions.

Governing Law and Jurisdiction

The validity, construction and performance of the Contract for Sale and these Terms and Conditions shall be governed by and construed in accordance with English law.  Any dispute arising under or in connection with the Contract of Sale shall be subject to the exclusive jurisdiction of the English courts to which you agree to submit, as do we.

Customer Support

Customer Service Team

  • Tel: Monday to Saturday from 9.00am to 6.00pm (GMT); 07976 729094 from within the UK or +44 (0) 7976 729094 from outside the UK; and
  • Email: customerservice@onapolo.com

Returned Items

Ona, Customer Service, 101 Bartholomew Road, London, NW5 2AR

Our Details

Ona is a trading name of The Argentine Trading Company Ltd,
Registered in England : 03939970
Registered office: 101 Bartholomew Road, London, NW5 2AR

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Customer Services.  

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